Orders are generally shipped from our distribution centre (located in Melbourne) within 1 business day of your order/payment. In the unlikely event that there will be a delay, we will contact you by phone and/or e-mail to let you know, so that you can make a decision to proceed or to cancel your order free of charge.
ESTIMATED DELIVERY TIMEFRAMES:
- MELBOURNE METRO: 1-2 BUSINESS DAYS
- VICTORIA: 2-3 BUSINESS DAYS
- SYDNEY: 2-4 BUSINESS DAYS
- BRISBANE: 2-5 BUSINESS DAYS
- PERTH: 4-10 BUSINESS DAYS
- OTHER LOCATIONS/STATES: 2-10 BUSINESS DAYS
Please note that these timeframes are estimates. We cannot guarantee delivery timeframes as we rely on a third party (courier companies) to provide this service.
For a specific delivery estimate, feel free to call us on 1300 851 712 and we will find out for you.
Coops Direct work with ALLIED EXPRESS, HUNTER EXPRESS, TOLL IPEC & AUSTRALIA POST couriers depending on which is available in each area.
Special Delivery Instructions
CoopsDirect cannot authorise parcels to to be left without signature, however it may be possible for you to arrange this with the courier company directly after the item is dispatched and you have the consignement number. If you have any questions about this, please e-mail us before your item is dispatched.
Track Your Parcel
A consignment number & courier details will be provided to you via e-mail when your item is dispatched, with a web address which you can use to track delivery of your order online.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, Coops Direct will contact you via email.
Inaccurate address
Your personal information could be collected while you visit our website, when you deal with us over the telephone, send us correspondence (could be by letter, fax or email), or when you have contact with us in person. No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website. See our Privacy Policy for further information.
Unsuccessful Delivery Attempt
Our courier will contact you in advance to ensure you're going to be at the delivery address at the date/time they deliver your product. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection! A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given above is for reference only. Rarely, a delivery may take longer than expected due to various reasons. If you do not receive your item within 10 business days please contact Coops Direct and we will immediately investigate and resolve.
Pick up or arranging your own courier is not available, sorry.